Shipping + Returns

Timeframe

Depending on your order items and your event date, the turnaround time can range between 2 business days - 3 weeks.

During peak periods timeframes may be extended. Please always get in touch if you have any concerns or queries. 

Guidelines:

  • Non-customised items (e.g. cross night lights) 2-4 business days
  • Customised items (e.g. personalised night lights, engraving, signs, gifts, stationary) 1-2 weeks 
  • Allow an additional week for large orders.

These are estimated guidelines only. 

Shipping

We offer free shipping Australia-wide on orders over $150.

Deliveries across Australia will arrive within approximately 2-10 business days. Please note, these time frames are just an estimate and can vary depending on your location. Please also note that COVID-19 may delay delivery times further. 

If you are unsure whether you will receive your item in time for your event, please get in touch. 

We will ship your order in accordance with the delivery address supplied with your order. We are not responsible for shipping to incorrect or outdated addresses. You will be responsible for any redelivery fees.

We use Australia Post.

International Shipping

International deliveries will arrive within approximately 10-27 business days. Please note, these time frames are just an estimate and can vary depending on your location. Please also note that COVID-19 may delay delivery times further. 

If you are unsure whether you will receive your item in time for your event, please get in touch. 

We will ship your order in accordance with the delivery address supplied with your order. We are not responsible for shipping to incorrect or outdated addresses. You will be responsible for any redelivery fees.

We use Australia Post.

Fast Track / Rush Orders

We get it, life gets in the way sometimes. We do take on a limited number of fast-track orders based on the current workload. An additional fast track fee of 20% - 50% applies (minimum fixed fee is $35.00) depending on how quickly you require the item(s). An individual quote will be supplied for fast-track queries.

Email your request to info@luxeadore.co

Delivery

All our products are couriered carefully for delivery, and you will receive your unique tracking number via email as soon as it has left our studio.

Please note, we cannot deliver to PO/GPO/Locked Bag addresses. Where re-delivery is required, this will be at your expense.

Returns, Exchanges + Cancellations

As our work is all made-to-order and in many cases highly customised, please choose carefully as there are no cancellations, exchanges, or returns. 

If the item you have received is faulty, damaged or an error has been made on our behalf, please notify us via email info@luxeadore.co within 48 hours of receiving the item along with photographs of the product and packaging, and we will replace the product(s) for you at our discretion.